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Defective and Faulty

defective Item

We shall provide you the best quality products. We may overlook and have mailed the defected item. Please click here for more details on our Exchange Policy. If you’re unsure of the procedures, kindly email to [email protected] and we’ll be glad to render any assistance.

We aim to resolve any issue with a defective item as quickly as possible but we need you to notify us as soon as you discover the defect. Please assist us as many details as possible about the item and we will reply you within 2 working days.

 

Upon receipt of your exchanged item, the new piece will be sent out within 3 working days to allow for all administrative documentation to be completed. In the event that the item is out-of-stock, store credit will be issued to you, with an expiry date of 2 months.

*Defective items DO NOT include slight colour differences due to different monitors resolutions and studio lighting, minor defects such as loose threads, small scratches or slight stains on the inner lining, slight asymmetry, slight misalignment of seams, dropping of buttons which can be sewn on easily, or any reason that is similar in effect. In general, 'defects' that do not affect the general outlook of the apparels when worn will not be considered as defects and hence, not eligible for exchange.

Measurements may vary slightly due to mass manufacturing, and the way the item is laid when measuring. Measurement differences of ~2cm or 1" do not constitute defects and will not be eligible 

 


Received an Incorrect Item, Ordered

We apologize to have mailed you an incorrect item. Please notify us within 3days after you had received the product otherwise we assume that the item/s as correct and may not entertain, click here for more details on our Exchange Policy. If you’re unsure of the procedures, kindly contact our Customer Service Team at [email protected] and we’ll be glad to be of any assistance.

Kindly drop us an email at [email protected] and provide us the SKU number and or invoice number and attach a picture of the item received and we will reply you within 2 working days.



 Missing item/s From My Ordered

We apologize for missing out on an order.

Kindly contact our Customer Service Team (as above) and we’ll be glad to be of any assistance.

 

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